Kendala Umum EDC MiniATM Pro
Tidak bisa ubah nama bisnis
Cannot edit the business name user is not able to see the edit / ubah button on the setting page. which mean user did not updated the app yet What to share with customer: Ask customer to update the latest version Mohon maaf atas ketidaknyamanannya ...
Tidak bisa print struk
Cannot print the receipt / print stuckWhat to share with customer: Ask customer to update the latest version Mohon maaf atas ketidaknyamanannya Bapak/Ibu Jika Bapak/Ibu mengalami kendala saat mencetak struk, kemungkinan belum memperbarui aplikasi ke ...
Tidak bisa baca kartu ATM
Cannot read the ATM cardKartu ATM tidak terbacaDevice is not able to read the ATM card What to share with customer: Ask customer to make sure that the card is not damaged Mohon maaf atas ketidaknyamanannya Jika Bapak/Ibu mengalami kendala kartu ATM ...
E08 or E 08 or E 8
When users do transaction using magnetic card, then user gets response E08Gagal membaca kartu silahkan coba lagi (E08)When user swipe the card, then user get this errorWhat to share with the customer: Ask the user to check the card, make sure there ...
Tidak bisa gunakan EDC setelah pairing bluetooth pertama kali
After pairing for the first time, then user clicks the transfer or balance check menu, user will be redirected to bluetooth connection page again and againAfter pairing success, then user clicks the menu (transfer / balance check), user got stuck on ...
EDC mati setelah update firmware
Firmware update, device swith off after updating the firmwareAfter success update firmware, the device is swithed off and when user click the transaction, the Mini ATM Pro asks for another hbungkan (connecting)What to share with customer: The ...
Tidak bisa menyambungkan bluetooth
Unable to pair with bluetooth and Mini ATM Pro deviceWhat to share with customer: ask users to pair the EDC bluetooth from native android setting how to: - open android setting - open bluetooth menu - click search - select the bukusaku name as ...
E06 or E 06
Terminal is not activatedPerangkat Belum Diaktivasi Silakan hubungin CS BUkuWarung untuk melakukan aktivasi [E06] - When user opens the app and click transfer or balance check icon, user will see a popup which mentioned error messge E06 - device ...
E18 or E 18
Error Message E18Perangkat Belum Diaktivasi Silakan hubungi CS BukuWarung untuk melakukan aktivasi [E18]- When user opens the app and click transfer or balance check icon, user will see a popup which mentioned error messge E018 - device belum ...
E19 or E 19
Error Message E19Perangkat Belum Diaktivasi Silakan hubungi CS BukuWarung untuk melakukan aktivasi [E19] User is not able to make any transaction and got E19 instead, even when user is already connected with the tianyu device Report to Mini ATM Pro ...
400
Error Message 400Report to Mini ATM Pro TeamHalo Bapak/Ibu, Saat ini tim kami sedang melakukan pengecekan, mohon tunggu dalam 1x24 jam, ya. Terima kasih atas pengertiannya"
Device rusak or layar blank or tempered or aplikasi stuck
Device broken - Blank screen - Device temper - Device stuck - etc- Device temper - Device stuck/ can't move anywhere else - Device shows error which cannot be operated - Drained batteries of the tianyu device Report to Mini ATM Pro TeamHalo ...
EDC menggunakan bahasa Inggris
Language in EDC device is english The default language in EDC device is english How to communicate the rootcause of the issue to customer: The system may not have been updated yet. then ask users to check the language option on tianyu device. by ...
Tidak bisa menyambungkan EDC dari menu setting or menu transaksi
Mini ATM Pro cannot pair with EDC device from Mini ATM Pro settingpage, tranfer/balance check flow - When user tries to pair the EDC device from Mini ATM Pro setting page is getting failed - When user tries to pair the EDC device from transfer or ...
Tidak bisa menyambungkan printer bluetooth
Cannot pair with the bluetooth printer User clicks the targeted deviceReport to Mini ATM Pro Team if the issue still happen after follow this instructionHalo Bapak/Ibu Untuk mengatasi kendala ini, silakan ikuti langkah berikut: 1. Pastikan posisi HP ...
Koneksi bluetooth tidak stabil or sering terputus
Unstable Bluetooth connections of EDC- The Bluetooth connection between EDC device and Mini ATM Pro often drops before the PIN is entered. - Dropped Connections: Bluetooth devices may frequently disconnect and reconnect.Optimal Placement: Encourage ...
Butuh password saat user menyalakan EDC
Show password when user turned on the device User is requested to input password which supposed to not happen Report to Mini ATM Pro TeamHalo Bapak/Ibu, Saat ini tim kami sedang melakukan pengecekan, mohon tunggu dalam 1x24 jam, ya. Terima kasih atas ...
Informasi toko tidak muncul or tidak lengkap
Akun Information incompleteMerchant's store information does not show on Akun PageReport to Mini ATM Pro TeamHalo Bapak/Ibu, Saat ini tim kami sedang melakukan pengecekan, mohon tunggu dalam 1x24 jam, ya. Terima kasih atas pengertiannya"
N.A.
TMK IssueGagal Memuat Halaman Pastikan mesin EDC sudah terhubung ke jaringan internet [TMK]User cannot proceed to do MiniATM transaction and gets error pop upGuide for Ops: * Root cause #1 - Ops team to set newest version of TMK on TMS * Root cause ...
404
User detail not mappedGagal Memuat Halaman Pastikan mesin EDC sudah terhubung ke jaringan internet [404]User cannot proceed to do MiniATM transaction and gets error pop up Guide for Customer: * Ensure customer login using the registered phone number ...
401
Invalid tokenGagal Memuat Halaman Pastikan mesin EDC sudah terhubung ke jaringan internet [401]User sees error pop up when doing XXXGuide for Customer: * User can logout then re-login againMohon maaf atas terjadinya kendala ini, Bapak/Ibu. Jika ...
Kartu ATM tidak bisa digunakan
Card not supportedJenis Kartu Tidak Mendukung Bank ini belum bekerja sama dengan EDC BukuWarung. Silakan gunakan kartu lain.Guide for customer handling: Explain that we don't support this specific card, we will update once it's supported.Mohon maaf ...
E02 or E 02
Device swhiched off Transaksi gagal Silakan lakukan transaksi ulang dengan gunakan kartu lain. [E 01] [xxxxxx]Device is switched off and when it's back to on again, it shows Guide for customer handling: Explain that the transaction might be pending, ...
E01 or E 01
Transaksi gagal [E01]Transaksi gagal Silakan lakukan transaksi ulang dengan gunakan kartu lain. [E 01] [xxxxxx]Get error message E01 when doing transactions. this is because the ARPC is invalid. this will trigger the check status on off-us or ...
BW69 or BW 69
Timeout Transaksi gagal Silakan lakukan transaksi ulang. [BW 69] [xxxxxx]Long loading when doing a trasaction and user gets RC BW69Resolution: the transaction is pending, ask the customer to wait for 1 day. if the transaction fails but the amount is ...
RC99 or RC 99
Timeout transaksi gagal silahkan coba lagi [RC99]Long loading when doing a trasaction and user gets RC 99Please ask the customer to try again after 5 minutes. If this happens in 3 attempts, please report to the Mini ATM Pro TeamMohon maaf atas ...
RC97 or RC 97
Cryptographic failureKartu ATM Tidak Terbaca Pastikan posisi kartu sudah sesuai lalu coba lagi. [RC 97]Long loading when doing a trasaction and user gets RC 97Please contact partnerMohon maaf atas ketidaknyamanannya, Bapak/Ibu Untuk mengatasi kendala ...
RC96 or RC 96
System malfunction / system errorGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 96]- The users got RC 96 when did the transfer - The card used is BCA and transferred to BCA What to tell to users: Transfer BCA to BCA ...
RC92 or RC 92
Unable to route transactionGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 92]raise to Please contact partnerMohon maaf atas ketidaknyamanannya, Saat ini tim terkait kami sedang mendalami kendala yang terjadi. Mohon ...
RC91 or RC 91
Issuer, Collecting Agent, Biller or switch is inoperative / Database problemGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 91]Please contact partnerMohon maaf atas ketidaknyamanannya, Saat ini tim terkait kami ...
RC90 or RC 90
system down / system errorGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 90]Please contact partnerMohon maaf atas ketidaknyamanannya, Saat ini tim terkait kami sedang mendalami kendala yang terjadi. Mohon untuk coba ...
RC89 or RC 89
Link to Issuer, Collecting Agent or Biller is downGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 89]If this issue happens longer, for example, RC89 happens for 5 minutes for all bank transactions, then raised to ...
RC78 or RC 78
Account is closedKartu Anda Tidak Aktif Silakan gunakan kartu lain dan lepas kartu. [RC 78]What to share with the merchant: Tell the merchant that the card is already closed on the issuer side, the user needs to use another cardHalo Bapak/Ibu, ...
RC77 / RC 77
Invalid from accountGangguan Sistem Terjadi kendala pada sistem. Silakan coba beberapa saat lagi. [RC 77]Please contact partnerMohon maaf atas ketidaknyamanannya, Saat ini tim terkait kami sedang mendalami kendala yang terjadi. Mohon untuk coba ...
RC76 / RC 76
Invalid to account on transfer / cash withdrawalRekening Tujuan Tidak Ditemukan Nomor rekening tujuan yang Anda masukkan salah. Silakan Coba lagi [RC 76]User see error pop up when doing transactionWhat to share with a merchant: Tell the merchant that ...
RC76 / RC 76
Invalid to account on balance checkRekening Tujuan Tidak Ditemukan Nomor rekening tujuan yang Anda masukkan salah. Silakan Coba lagi [RC 76]User see error pop up when doing transactionWhat to share with a merchant: Tell the merchant that the card is ...
RC75 / RC 75
Allowable number of PIN tries exceededKartu ATM anda terblokir. Silakan hubungi Bank terkait [RC 75]User gets error message after inputting PINPlease contact partnerHalo Bapak/Ibu, Setelah dilakukan pengecekan, sistem kami menemukan bahwa kartu ...
RC68 Inquiry / RC 68 Inquiry
Transaction failed but got RC 68. this happens on balance checks and transfer inquiries. transaction failed RC 68 on transfer inquiry means the transaction has failed. transfer inquiry is the state when the user inputs the pin but has not yet come to ...
RC68 - ATMB / RC 68 ATMB
Disbursal inprogress or pencairan di processUser sees transaction status as prencairan diprocess / disbursal is in progress, the information is reflected on the receipt preview.To share with the merchant: The disbursal is in progress, the status will ...
RC68 - non ATMB / RC 68 - non ATMB
Pending transactionUser sees transaction status as Pending, the information is reflected on the receipt previewTo share with the merchant: the transaction is pending, the status will be updated on day +2Mohon maaf atas ketidaknyamanannya, Bapak/Ibu ...
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